Staying with us

To make your vacation with us as enjoyable as possible, we would like to inform you about some of the services and policies we employ. If you have any further questions about your stay, please don’t hesitate to contact us.


Office Hours

Caymans Luxury Retreats is open for your convenience Mon-Fri 8.30am to 5pm. You will be provided with an emergency contact for your property manager for outside these hours upon your arrival.  The concierge on-site is also available to assist you with questions you may have.


Check In/ Check Out

Check In time is 3pm.                         Check Out time is 11 am.

Please advise REM Services of your flight information to arrange a suitable time to meet at the property for check in and check out.


Key Return

All room keys issued to you upon check in must be returned to the property manager upon departure.  If keys are not returned, we are required to charge to change the locks at the unit at your expense and you will be charged USD$200.  If you have lost one of the keys provided we will charge you for key cutting USD$20 per key.


Property Security

The Cayman Islands takes pride in being one of the safest destinations in the Caribbean.  We are also aware that things can happen to anyone, anywhere.   We do ask that you keep your windows and door locked when you are not in the unit for extra peace of mind.  Each unit is equipped with a safe for your convenience; please take full advantage of it. We cannot be held responsible for any damage or loss of personal items left unsecured in the unit.


Pool and Jacuzzi

Please observe the posted rules for the pool and Jacuzzi should your vacation Property have one.  Caymans Luxury Retreats ask that children under the age of 12 years old must be accompanied by an adult in the pool areas at all times.  We cannot be held liable for any injury or death that occurs from ignoring these rules.  We reserve the right to ask a guest to leave the pool or Jacuzzi for disregarding the pool rules.  Running, pushing, frisbee, ball and sports are not permitted in the pool area.  Please use the beach for these activities.  No glasses, glass bottles or china allowed at the pool area.  We ask that you rinse off before entering the pool or Jacuzzi.  Please do not wash off your dive equipment in the pool.  If you carry any food or drinks to the pool area, please ensure you take everything back to your unit when you are done.  If infants and small children are not potty trained, the appropriate diapering is required and not provided on property.


BBQ Area

Due to fire regulations, charcoal or gas grills are not allowed inside the apartment, on the balconies or on walkways.  The BBQ area is found on the pool/beach front, please be considerate of other owners and tenants and be sure to tidy the BBQ areas to the original state after use.


Beach

The lounge chairs on the premises are for exclusive use by owners and guests.  Under no circumstances should chairs be placed in the sea or moved beyond our property lines.  The Cayman Islands is a very conservative country and public nudity is against the law.


Gym, Massage Room and Conference Room (WaterColours and Waters Edge)

The WaterColours has a private gym on site which we invite you to make use of.  The use of all fitness equipment is restricted to persons over the age of 14 years.  Users between the ages of 14-16 years must be under supervision of an adult.  Proper attire must be worn.  Please do not use the equipment if you are wet or have sand on your body.  There are controls for the curtains and the large TV by the south door, there is also a control 4 remote control that will work the TV.  There are 3 Dyson fans in the room and the remote control Velcroed to the fan by the door this will control all 3 of the fans.  The use of the massage room can be reserved by contacting the concierge, who can also arrange for a masseuse, beauty therapist, physical therapist etc, to visit the property on your behalf.  Charges will be billed separately.  The conference room can also be reserved by contacting the concierge, who can arrange catering services on your behalf. Any charges for outside catering will be billed separately.


Owners Conservatory and Lounge Area (WaterColours and Waters Edge)

The owner’s conservatory is open to residents at all times, unless there is a pre-scheduled resident event.  Please book any private functions through the concierge with at least 14 days’ notice.  Please be fully dried and toweled before entering the conservatory.  Shoes must be work at all times.  There is a Control 4 remote control for the TV and music in the conservatory. The blinds can be controlled by the wall switches by the bar.  Coffee is available all day either on the bar during the morning or in the kitchen throughout the day.

There is a list behind the bar that you can fill out if you take any alcoholic beverages.  The phone on the concierge desk can be used to call out to any local numbers by dialing 9 then the number.  You can also reach security by pushing the appropriate button.

Children under the age of 16 years must be accompanied by an adult.


Visitors and Parking (WaterColours only)

If you have visitors (not resident) in your unit we ask that you advise us.  Visitors to The WaterColours must be accompanied by one tenant of the unit at all times.  The WaterColours is a private property and unaccompanied visitors will be considered to be trespassing and will be asked to leave the property by security.  The WaterColours has 4 cars belonging to the complex. These can be booked for travel for an extra charge.  Vehicle transfers within West Bay to South Sound area are US$10 each way/car, and to and from the airport US$20 / car.  Please note that private parties and larger group function may incur charges for additional staff and resources.  They will be assessed at the time of booking. The security on site will valet any rental cars and bring them up upon request.


Unit Capacity

This unit has maximum capacity noted on your booking policy.  Any violation of this policy will result in extra charges and potential eviction from the property.


Towels and Beachwear

Each condo provides you with beach towels.  Please do not leave them on the beach or at the pool.  You will be charged for each lost towel.  The drying of clothes, towels or hanging or displaying of any items from the balcony railings or any outside area is not allowed.  Leaving towels on lounge chairs to reserve them for an extended length of time is not acceptable.  The presence of a towel or personal effects may reserve a lounge chair for a maximum period of one hour.  Management is authorized to remove items contravening this regulation.


Housekeepers

We provide maid service to our guests three times per week (WaterColours, Waters Edge and Casa Caribe only).  The Housekeepers will make the beds, vacuum, sweep and mop the floor, clean the bathrooms and kitchen and generally clean the unit.  Each unit has its own laundry facilities.  Please keep wet/sandy beach towels off the furniture; wash and dry beach items daily as needed.  The housekeeping is not responsible for washing personal laundry or dishes.  You can have additional housekeeping services, at USD$20 per hour.

Dry Cleaning bags, via Puritan Cleaners, are provided to each apartment (WaterColours only). Order forms are available through the concierge. Should you not wish to complete the forms provided items are received by Puritan are non-disputable.  For same day service, please deliver your bags to the concierge before noon. The use of this service will be a separate charge.


Garbage Disposal

We have a garbage bins for each property- all your household garbage can be placed in here. Please place garbage inside the bins provided or the Department of Environment will not take them away. Recycling can be taken to the supermarkets and put in the large recycling bins on site.


Unit Inventory

Each Vacation rental is privately owned.  These owners are happy to have you stay in their “home away from home”.  Each unit is individually decorated and fitted with its’ own unique inventory.  Please do not remove any items from the unit.  The units have been thoroughly inspected before your arrival and any damage or removal of items in the unit will be charged back to you upon check out.  Please contact us if you discover any damage or equipment malfunctioning.  Do not attempt to fix any equipment in the Property.


Utility Conservation

We ask all guests to be diligent with the conservation of electricity and water.  Please operate the air conditioning with windows and doors closed.  Use water sparingly where possible. Electricity and water are expensive to produce on the island and we appreciate all you can do to help us conserve this valuable resource.


Telephone Usage (WaterColours)

There is an internet phone in your room which can be used for local calls free of charge.  The unit number will be provided upon check in.  There is also a phone located in the lobby lounge which can also be used for local calls.


Internet Access

Every Unit has its own internet network; the name and code will be provided upon check in. The common areas at WaterColours also have a communal Wi-Fi for your use, the network is ‘WaterColours wifi’ and the passcode is ‘wccwifi1’.


TV/Apple TV

Each vacation property has its own Smart TV and cable TV. You can sign into your our Netflix or Hulu accounts for use during your stay, but remember to log out before you leave!


Emergency Contacts/ Hurricane Preparedness

The number for emergency services in the Cayman Islands is 911 for Police, Fire and Ambulance Services.

Caymans Luxury Retreats can be contacted during office hours on +1 (345) 925 2647 and after hours you can call your property manager on the mobile provided at check-in.